Política de reembolso

Wallie The Black Lab & Co. Return & Exchange Policy

Because every item we produce is made-to-order and customized specifically for you, we maintain a strict policy regarding returns and exchanges to keep our production sustainable and high quality.

Size Changes & Change of Mind

• All Sales Are Final: We do not accept returns, refunds, or exchanges if you order the wrong size, change your mind, or no longer want the item.
• Review Your Order: Please carefully check our detailed size charts and review your cart contents before finalizing your checkout.

Damaged, Defective, or Incorrect Items

If there is an issue on our end, we will make it right immediately.

• Eligibility: If your item arrives damaged, has a manufacturing defect, or is the incorrect product/size from what you ordered, you are fully covered.
• Timeframe: Please report the issue within 30 days of delivery.
• Process: Contact our support team at info@wallietheblacklab.com with your order number and clear photos showing the defect or incorrect item. We will arrange a replacement or refund at no extra cost to you.

Legal Protections & Customer Rights

• U.S. and Canadian Compliance: This policy is designed to respect your statutory rights under applicable state, provincial, and federal consumer protection laws.
• Warranty Rules: If local laws mandate legal warranties or specific remedies for defective merchandise that exceed our 30-day window, those legal guidelines will fully apply to your order.